shipping policy

When We Ship

We ship orders every Tuesday following payment. Orders received on Mondays will ship the following week Tuesday. Cancellations cannot be made within 24 hours of shipping.

Tracking

Once the item is shipped you will receive an automated email with tracking. Please make sure to follow tracking so your plants do not sit outside.

How We Ship

Plants are shipped bare root. Or in pot with moss & perlite.

All orders are shipped via USPS Priority Mail or higher; this minimizes the stress the plant has to go through, helping it acclimate faster in its new home.

Please note, some leaf damage and plant stress should be expected, as these are live plants being shipped in a dark space and are subject to rough handling and sometimes extreme weather. We package with care to reduce as much risk as possible, but we cannot guarantee how the plant will handle the stress of shipping.